Refund &
Cancellation Policy

Because website design, custom code development, and server provisioning represent immediate labor, real-time creative work, and infrastructure allocation that begins the moment you subscribe, our refund terms reflect the digital and bespoke nature of these services.

Rather than requiring long-term lock-in commitments, we prioritize your peace of mind by offering:

• Unlimited Revisions: We iterate on your design, copy, and layout until you are 100% happy with the live result.
• Zero Lock-in Contracts: You are never trapped in a multi-year agreement. You can cancel before any upcoming billing cycle.
• Transparent Pricing: Fixed monthly or annual rates with zero hidden server maintenance surcharges.

Monthly Subscriptions: Monthly subscription fees are non-refundable once the billing cycle begins, as resources, server bandwidth, and engineering hours are immediately reserved for your project. If you choose to cancel, your service, revisions, and website hosting remain fully active until the conclusion of that paid month.

Annual Subscriptions: Clients who choose annual billing benefit from discounted rates (e.g., 25% savings). If you purchase an annual subscription and decide within seven (7) calendar days of payment that Zennesis is not the right fit—and no initial design mockups or production work have commenced—you may request a refund, minus a 10% administrative and payment gateway processing fee. Once production has started or 7 days have passed, annual subscriptions are non-refundable, but services and hosting will continue for the full duration of the 12-month period paid.

Cancelling is straightforward and hassle-free:

1. Via Client Portal: Log in to your Client Portal, navigate to the Billing section, and select "Cancel Subscription".
2. Via Direct Support: Send a cancellation notice to hello@zennesis.com or message our official WhatsApp at +60177745547 at least three (3) business days prior to your next scheduled billing date.

Once cancelled, your payment method will not be charged again. Your website and server infrastructure will remain online until the final day of your active billing period.

Fees for customized add-ons (such as custom logo packages, multi-language expansion modules, speed audit packages, or dedicated marketing automations) are eligible for a full refund only if a cancellation request is submitted before our creative or technical team begins work on that specific add-on.

Once creative exploration, drafting, or coding has commenced, add-on purchases become non-refundable, but are covered under our revision standards to ensure satisfactory completion.

In the unlikely event of an administrative error, duplicate charge, or system billing glitch through our payment processor (Stripe), we guarantee a 100% full refund of the erroneous amount.

Please notify our support team within thirty (30) days of the transaction. Upon verification, refunds are initiated immediately and typically reflect in your bank account or card balance within 5 to 10 business days, depending on your card issuer's clearing cycle.

We take pride in our open, transparent communication and fast response times. If you ever feel that our service has not met your expectations, we strongly encourage you to connect with us directly before filing a payment dispute or chargeback with your bank.

Unilateral chargebacks can result in automatic system holds, suspension of live website hosting, and administrative fees levied by payment processors. We are committed to working with you amicably to resolve any concerns or make fair adjustments to your plan.